Brookfield Properties replaced building-specific visitor processes with a single Kastle platform — enabling portfolio-wide compliance reporting and consistent branded experiences.
With 28 buildings across multiple markets, Brookfield was operating 28 different visitor management processes — some digital, some paper, some entirely reliant on security desk staff. Tenant experience varied dramatically from building to building, and compliance reporting required manual aggregation from multiple systems.
Kastle unified visitor management across the entire portfolio under a single platform. Tenants can pre-register guests from any device. Visitors arrive to a professional digital check-in that captures ID, notifies the host, and issues a time-limited access credential. And Brookfield's compliance team can pull portfolio-wide visitor reports in minutes.
Tenants noticed the improvement immediately: pre-registered visitors arrived to a professional digital check-in rather than a handwritten log. For Brookfield, the consistent branded experience across every building reinforced the quality positioning of the portfolio.