A top global law firm operating across 22 U.S. cities faced growing challenges managing security and compliance with fragmented, office-specific systems. Employees often carried multiple badges, audits were cumbersome, and IT teams lacked visibility. As the workplace evolved toward hybrid schedules and higher client scrutiny, the firm needed a scalable, unified solution to centralize access control across its national footprint.
Before engaging Kastle, each office used separate vendors, badge systems, and reporting tools — resulting in inconsistent access protocols and credentialing processes across the firm. Employees juggled different badges when traveling between offices. Credentials were often lost, duplicated, or left active after termination. Audit preparation required time-consuming, manual data collection. Security data lacked cohesion and cross-location visibility. IT and Facilities teams couldn't act strategically on access insights.
Additionally, the firm needed to be more flexible to accommodate changing workplaces that were becoming more dynamic in usage — hybrid schedules, changing footprints, and growing client security expectations all pushed leadership to seek a more standardized and transparent solution.
To eliminate complexity, the firm partnered with Kastle to deploy a centralized access management solution offering: single credential access for all 22 U.S. offices; managed access control and KastleVideo with centralized reporting and monitoring; real-time credential management fully integrated with HR systems; 24/7 support and service reducing IT burden; cloud-based surveillance accessible from any location; and seamless onboarding and offboarding via active directory integration.
Key outcomes: one access platform streamlining mobility for all staff; reduced security risk by retiring local systems and consolidating credentials; improved audit readiness through centralized, custom reporting; and lowered operational costs by eliminating vendor sprawl. Results: 22 offices unified under one system, one centralized credential per employee, 24/7 managed security monitoring, and 100% alignment with ABA Model Rule 1.6.