CBRE unified three separate security vendors across 24 properties onto Kastle — cutting incidents 73% and eliminating a full-time admin role dedicated to badge logistics.
Before the consolidation, CBRE's DC Metro portfolio was managed across three separate security vendors with three separate credential systems, three separate monitoring contracts, and no unified reporting. A single portfolio-wide audit required manual reconciliation from three different systems — a process that took days and produced inconsistent results.
The Kastle consolidation gave property operations leadership a single dashboard for credentials, video, and incident reporting across the entire DC metro portfolio. Tenant badge provisioning — previously a multi-step process involving the building management office and two vendor portals — became a single workflow completed in under two minutes.
The 73% reduction in security incidents reflected not just better monitoring, but also the elimination of access control gaps that had existed at the boundaries between the three legacy systems — doors that were misconfigured, zones that were unenforced, and credential windows that had never been properly closed.