Hines reduced police-required security incidents 68% within 12 months of migrating their 14-property commercial portfolio to Kastle's managed video surveillance.
Before the migration, Hines' video infrastructure was a patchwork of on-premise DVRs across 14 properties — each managed locally, each with different retention periods, and none integrated with access control. Video review after an incident required dispatching a building engineer to the DVR rack, often only to find the footage had been overwritten or the hard drive had failed.
The transition to Kastle's cloud-managed video platform replaced reactive camera review with proactive AI-flagged anomaly alerts. Unusual activity after hours — a door held open, movement in a restricted area, a vehicle stopped in a fire lane — generated an alert to the Kastle SOC, which responded before local security could be dispatched.
The 68% reduction in police-required incidents reflected a fundamental shift in posture: from documenting incidents that had already occurred to intervening in situations before they escalated. Video moved from an archive into an active security tool.