JLL replaced paper visitor logs across 40 North American properties with Kastle's digital visitor management, enabling complete audit exports in minutes.
The paper visitor log is the most persistent anachronism in commercial real estate security. At 40 properties, JLL was maintaining handwritten sign-in books that captured visitor name (often illegible), host name (often omitted), and arrival time (frequently approximate). Preparing for a regulatory inspection meant physically collecting logs from each property, transcribing entries, and reconciling discrepancies — a process that took weeks.
Kastle's digital visitor management replaced this entirely. Pre-registration enables visitors to complete check-in from their phone before arriving. ID capture at the kiosk creates a verified record. Host notification is automatic. And every visitor record — across all 40 properties — is available for export in under 20 minutes.
The platform change eliminated manual log reconciliation ahead of regulatory inspections and gave building managers real-time visibility into visitor activity across the portfolio. The first compliance audit after deployment — which previously took three weeks to prepare for — was completed in a single afternoon.